At ashortlink.com, we strive to provide our customers with the best possible experience when using our SAAS services, including URL short link service, QR code link, bio link, and bio profile. However, if you are not entirely satisfied with our services, we offer a refund policy to ensure your satisfaction.
Refund Eligibility:
Customers are eligible for a refund within 15 days from the date of purchase. To be eligible for a refund, customers must meet the criteria:
1. Request for refund within 15 days: You must request refund within 15 days from the date of purchase. Any refund requests received after this period will not be considered.
2. Reason for refund: You must provide a valid reason for the refund. We appreciate your feedback and will use it to improve our services, so please let us know what didn't meet your expectations.
Refund Process:
To request a refund, you may contact us directly through the following methods:
1. Business address: You can visit or send a mail to our business address at 168/A, South Jatrabari, Dhaka - 1204, Bangladesh. Please ensure that your refund request includes all the necessary details and your contact information.
2. Email: You can also email us at support@ashortlink.com. Make sure to include the same details and contact information as mentioned above.
Refund Approval and Processing:
Once we receive your refund request, we will review it thoroughly. If your refund request meets the eligibility criteria, we will process the refund within a reasonable timeframe.
Refund Method: Refunds will typically be processed using the original payment method used during the purchase. If for any reason we are unable to process the refund through the original method, we will communicate with you to arrange an alternative method.
Exceptions: Please note that our refund policy may not apply in cases where our services have been misused or violated our terms of service. We reserve the right to refuse refunds if we have valid reasons to suspect fraudulent activity or if the refund request does not meet our eligibility criteria.
Contact Us: If you have any questions or concerns about our refund policy, please feel free to contact us at the business address mentioned above or
email us at support@ashortlink.com. Our support team will be happy to assist you. Please note that this refund policy is subject to change, and any updates will be communicated to our customers through our website or other appropriate means.
